Customer Support Specialist

As a Client Support Specialist, youтАЩll be the first point of contact for our clients, handling inquiries via phone, chat, email, and ticketing systems. Your role is to ensure smooth communication, verify client documentation, and uphold the companyтАЩs professional standards in all interactions. YouтАЩll be responsible for resolving issues, providing information

  • White pin location icon representing geographic location.
    Location
    Thailand (On-site)
  • White user icon representing the team or department.
    Team
    Customer Service
  • White clock icon representing employment type or working hours.
    Employment Type
    Full-time

1. About role

This role focuses on delivering high-quality support to clients through various channels-calls, tickets, chats, and documentation. YouтАЩll follow standard operating procedures, assist clients with their questions and account verifications, and help maintain an efficient and friendly support environment. This position includes shift work (24/7), including occasional public holidays, as part of a rotating team schedule.

2. What we are looking for

WeтАЩre looking for a communicative, service-minded individual who can stay calm under pressure, handle multiple tasks, and represent the company with professionalism and care. You should be comfortable with shift work and enjoy helping people solve problems. Fluency in Thai and a good command of English are essential.

3. Requirements

  • Bachelor’s degree in any field (recent graduates welcome)
  • Ability to work 8-hour shifts, 5 days/week, including some weekends
  • Fluent in Thai, with a good command of English
  • Strong communication skills across phone, email, and chat
  • A friendly, respectful, and customer-focused attitude
  • Flexible, proactive, and positive mindset
  • Team player who enjoys working in a collaborative environment

4. What you will get

  • Competitive base salary
  • Performance based bonuses
  • Amazing benefit program after probation
  • Ongoing training and development opportunities
  • Loyalty rewards and recognition
  • Supportive and collaborative team environment
  • Company-sponsored events and team-building activities